February 2017

Event search issues
Search result performance is restored.
Feb 19, 01:45-08:58 EST
Active Login Sessions Dashboard Widget Errors
Engineering has resolved the issue and the Active Login Sessions widget is functioning normally.
Feb 15, 16:11-16:21 EST
Event search delay
Event search performance has returned to normal.
Feb 10, 16:16-16:43 EST
AWS EC2 and CloudTrail Integration
EC2 integration and CloudTrail events are flowing normally again.
Feb 4, 05:31-06:27 EST
Event Search performance impact
All backlogged data has been processed and raw event search performance has returned to normal.
Feb 3, 07:46-21:14 EST

January 2017

No incidents reported for this month.

December 2016

No incidents reported for this month.

November 2016

Ruleset view slow to load
Engineering has released a fix for the slowness in loading the Rulesets view.
Nov 1, 11:14-12:07 EST

October 2016

Incorrect Results for Vulnerability Assessment for Ubuntu
All customer scans have completed and results have been analyzed and delivered. If you still see any issues with your account, please contact support@threatstack.com. Thank you!
Oct 25, 09:44-16:27 EST
Monitoring DNS Issues
We continue to monitor the DNS incidents currently affecting our integration partners.
Oct 21, 13:58-17:23 EST
Monitoring impact of DNS issues
According to reports, DNS service provider issues have been resolved and services are returning to normal.
Oct 21, 09:22-09:46 EST
CloudTrail Event Processing
We've completed a fix for this issue.
Oct 11, 09:52-13:34 EST
Search Issues
This incident has been resolved.
Oct 7, 13:28-17:06 EST
AWS EC2 Integration Issues
EC2 data is flowing normally for all customers.
Oct 6, 11:18-11:53 EST

September 2016

[Scheduled] [Scheduled] Threat Stack Database Maintenance
Maintenance has completed successfully.
Sep 10, 12:00-12:14 EST

August 2016

Degraded Search Performance in UI
We have completed processing all data and the results in the UI are up to date.
Aug 18, 20:53-22:08 EST
Authentication Issues
Authentication issues resolved.
Aug 12, 16:55-17:01 EST
[Scheduled] Threat Stack Database Maintenance
Scheduled maintenance has been completed.
Aug 4, 20:30-21:56 EST

July 2016

Event processing congestion
This incident has been resolved.
Jul 26, 06:36-09:58 EST
AWS EC2 API Currently Down
Amazon has updated their status page to indicate that EC2 API services are now functioning normally.
Jul 19, 14:44-17:18 EST

June 2016

Search performance may degraded for some users
All events are now indexed and we've caught up with any backlogged data.
Jun 10, 12:41-16:20 EST

May 2016

[Scheduled] Threat Stack Database Maintenance
Scheduled maintenance has been completed and the platform is accessible again.
May 12, 19:00-20:43 EST
[Scheduled] Threat Stack Database Maintenance
Scheduled maintenance has been completed and the platform is accessible.
May 7, 14:00-15:25 EST

April 2016

AWS Integration Errors
AWS integration issues have been resolved. Engineering is continuing to monitor to ensure no issues remain.
Apr 15, 12:27-15:46 EST
[Scheduled] Temporary downtime for unscheduled system maintenance
We have completed our maintenance window, and all service are back up and running optimally.
Apr 9, 10:35-12:36 EST
[Scheduled] Scheduled Maintenance
The scheduled maintenance has been completed.
Apr 8, 10:22 EST
Delays in alert processing
This incident has been resolved.
Apr 6, 10:47-13:41 EST

March 2016

No incidents reported for this month.

February 2016

AWS Integration Failures
Engineering has identified and resolved the issue. This issue only affected our EC2 integration, which is now functioning normally.
Feb 17, 16:43-17:32 EST
[Scheduled] Scheduled Maintenance
We are delaying this maintenance window until next Saturday 2/20
Feb 13, 21:05 EST
Web application slowness
We've resolved the slowness issue in our web application.
Feb 12, 14:47-16:10 EST
[Scheduled] Temporary downtime for system maintenance
The scheduled maintenance has been completed.
Feb 7, 23:00-23:35 EST
[Scheduled] Temporary Maintenance on Search Infrastructure
Maintanance has completed, and all parts of the application are online and available.
Feb 2, 21:30-21:44 EST

January 2016

No incidents reported for this month.

December 2015

[Scheduled] Temporary downtime for system maintenance
Our system maintenance was taking longer than expected so we've aborted this work to revisit for another time. Please contact us at support@threatstack.com if you have any questions.
Dec 7, 20:00-21:19 EST
Slow event processing and alert delivery
Events and alert processing and performance issue resolved.
Dec 6, 15:25-16:55 EST

November 2015

Email issues
Our email service provider, Sendgrid, has indicated that all email delivery issues have been resolved.
Nov 23, 09:44-15:29 EST
Delayed email delivery
Sendgrid has indicated that email delivery issues have been resolved.
Nov 20, 10:12-11:57 EST

October 2015

Application issue
Issues with the app have been resolved.
Oct 21, 07:30-07:40 EST
Threat Stack Agent install issues on Amazon Linux
Our packages for Amazon Linux have been successfully re-signed and deployed to our repos. Engineering has tested the updated packages. Please contact support@threatstack.com if you have any issues installing the agent.
Oct 5, 20:49-21:05 EST

September 2015

Agent Connectivity
We've reached out to customers individually to restore agent communications. If you're having issues, please contact support@threatstack.com.
Sep 27, 00:55-02:34 EST
[Scheduled] Temporary Downtime for System Maintenance
Systems are Healthy and we expect all alerts in the backlog to be processed fully over the next hour.
Sep 11, 00:03-00:52 EST
[Scheduled] Temporary downtime for maintenance
The scheduled maintenance has been completed.
Sep 3, 17:00-17:43 EST

August 2015

Search performance may degraded for some users
Our search cluster upgrade has completed.
Aug 17, 14:12-16:20 EST

July 2015

No incidents reported for this month.

June 2015

[Scheduled] Temporary downtime for maintenance
The scheduled maintenance has been completed.
Jun 23, 20:00-21:50 EST

May 2015

Degraded performance
All systems are back to normal with multiple releases having occurred through the weekend and today. No agent releases were necessary. Operations will continue to monitor the changes closely over night.
May 21, 19:36 - May 25, 18:36 EST
[Scheduled] Ingest temporarily offline for upgrades
The scheduled maintenance has been completed.
May 21, 15:01-16:37 EST
Dashboard and Agent data ingestion issues
The Engineering team has fixed the issue. All system components are operating normally.
May 21, 09:41-11:10 EST
Dashboard unavailable
Issues with the Dashboard and data ingestion have been resolved.
May 21, 06:43-07:33 EST
Experiencing issues with Production Data Ingestion
Issues with data ingestion have been resolved.
May 20, 05:37-06:41 EST
[Scheduled] Temporary downtime for maintenance
The scheduled maintenance has been completed.
May 19, 20:00 - May 20, 05:30 EST
[Scheduled] Temporary downtime for maintenance
The scheduled maintenance has been completed.
May 7, 20:00-20:21 EST
[Scheduled] Temporary downtime for maintenance
Maintenance has been completed. And all alerts are processing.
May 4, 20:00-20:57 EST
[Scheduled] Temporary downtime for maintenance
The scheduled maintenance has been completed.
May 1, 20:00-20:15 EST

April 2015

[Scheduled] Temporary downtime for maintenance
All systems operational.
Apr 30, 21:16 EST
Rollups not displaying current data
Data rollups are now performing normally.
Apr 12, 23:34 - Apr 13, 10:48 EST
Search slowness and rollup data availability
Issues with search and data rollups have been resolved.
Apr 3, 16:01-19:47 EST

March 2015

No incidents reported for this month.

February 2015

No incidents reported for this month.

January 2015

Search slowness and rollup data availability
Issues with search performance have been addressed. Specific agent data rollups will return shortly.
Jan 30, 09:04 - Jan 31, 00:53 EST
Degraded Search Peformance in Threat Stack UI
This incident has been resolved.
Jan 8, 16:57-17:58 EST

December 2014

No incidents reported for this month.

November 2014

Agent Data processing delays
Systems are back to green, and we are back to processing data at a near real-time state.
Nov 18, 13:31-15:16 EST
Delays in processing agent data
All queued data waiting for processing has completed processing, and all new data is successfully being processed.
Nov 17, 16:10-17:59 EST

October 2014

Increased rate of 500 errors in Web UI
This incident has been resolved.
Oct 31, 14:54-15:05 EST